Return & Refund Policy
Last updated: November 20, 2023
We at benezone are committed to providing our customers with high-quality products and excellent service. We want you to be completely satisfied with your purchase, so we offer a fair and flexible return and refund policy.
Eligibility for Returns:
- You may return any unused and unopened product within 30 days of purchase for a full refund or exchange.
- Products must be in their original packaging, with all tags and labels attached.
Exceptions: The following items are not eligible for return:
- Gift cards
- Downloadable products
- Personalized items
- Final sale items
Initiating a Return:
- To initiate a return, please email firstname.lastname@example.org
- You will be required to provide your order number and the reason for your return.
- Once your return request is approved, you will receive a return shipping label via email.
- Please securely package your item(s) and attach the return shipping label.
- Return your package to the designated address.
Processing Your Return:
- We will process your return within 5 business days of receiving it.
- You will receive an email notification once your return is processed.
- Refunds will be issued to the original payment method used for your purchase.
- Please allow 5-7 business days for the refund to appear in your account.
- You may exchange any eligible item for a different size or color within 30 days of purchase.
- Please follow the same return process as outlined above.
- Be sure to indicate your desired exchange item in the return portal.
- We will ship your exchange item to you free of charge.
- You are responsible for the cost of shipping your return.
- Original shipping charges are non-refundable.
- We will cover the cost of shipping your exchange item.
If you have any questions about our return and refund policy, please contact us at email@example.com
We appreciate your business and hope you are satisfied with your purchase!