Return & Refund Policy

Return & Refund Policy

Last updated: November 20, 2023

We at benezone are committed to providing our customers with high-quality products and excellent service. We want you to be completely satisfied with your purchase, so we offer a fair and flexible return and refund policy.

Eligibility for Returns:

    • You may return any unused and unopened product within 30 days of purchase for a full refund or exchange.
    • Products must be in their original packaging, with all tags and labels attached.
    • Exceptions: The following items are not eligible for return:
        • Gift cards
        • Downloadable products
        • Personalized items
        • Final sale items

Initiating a Return:

    • To initiate a return, please email
    • You will be required to provide your order number and the reason for your return.
    • Once your return request is approved, you will receive a return shipping label via email.
    • Please securely package your item(s) and attach the return shipping label.
    • Return your package to the designated address.

Processing Your Return:

    • We will process your return within 5 business days of receiving it.
    • You will receive an email notification once your return is processed.
    • Refunds will be issued to the original payment method used for your purchase.
    • Please allow 5-7 business days for the refund to appear in your account.


    • You may exchange any eligible item for a different size or color within 30 days of purchase.
    • Please follow the same return process as outlined above.
    • Be sure to indicate your desired exchange item in the return portal.
    • We will ship your exchange item to you free of charge.

Shipping Costs:

    • You are responsible for the cost of shipping your return.
    • Original shipping charges are non-refundable.
    • We will cover the cost of shipping your exchange item.


If you have any questions about our return and refund policy, please contact us at

We appreciate your business and hope you are satisfied with your purchase!