Return & Refund Policy

Return & Refund Policy

Last updated: November 20, 2023

We at benezone are committed to providing our customers with high-quality products and excellent service. We want you to be completely satisfied with your purchase, so we offer a fair and flexible return and refund policy.

Eligibility for Returns:

    • You may return any unused and unopened product within 30 days of purchase for a full refund or exchange.
    • Products must be in their original packaging, with all tags and labels attached.
    • Exceptions: The following items are not eligible for return:
        • Gift cards
        • Downloadable products
        • Personalized items
        • Final sale items

Initiating a Return:

    • To initiate a return, please email egbusiness77@gmail.com
    • You will be required to provide your order number and the reason for your return.
    • Once your return request is approved, you will receive a return shipping label via email.
    • Please securely package your item(s) and attach the return shipping label.
    • Return your package to the designated address.

Processing Your Return:

    • We will process your return within 5 business days of receiving it.
    • You will receive an email notification once your return is processed.
    • Refunds will be issued to the original payment method used for your purchase.
    • Please allow 5-7 business days for the refund to appear in your account.

Exchanges:

    • You may exchange any eligible item for a different size or color within 30 days of purchase.
    • Please follow the same return process as outlined above.
    • Be sure to indicate your desired exchange item in the return portal.
    • We will ship your exchange item to you free of charge.

Shipping Costs:

    • You are responsible for the cost of shipping your return.
    • Original shipping charges are non-refundable.
    • We will cover the cost of shipping your exchange item.

Questions:

If you have any questions about our return and refund policy, please contact us at egbusiness77@gmail.com

We appreciate your business and hope you are satisfied with your purchase!